Frequently Asked Questions

General Questions:

What makes Carolina Crate and Pallet different?

We specialize in custom-engineered wooden shipping solutions, not one-size-fits-all products. Our focus is on durability, sustainability, and creating the perfect solution for your specific needs.

What types of wood do you use?

We use both hardwood and softwood lumber, depending on your project’s specific needs and weight requirements. We can discuss the best option for you during the quote process.

How long does it take to get a custom quote?

We typically respond to quote requests within 2 business days. The turnaround time for your custom order will depend on the complexity of the project.

What can I use custom pallets for?

Custom pallets can be designed for various applications, including storing and transporting heavy machinery, palletized goods, and oversized items. They can also be designed to optimize warehouse space.

How do I request a quote?

You can easily request a quote through our website’s RFQ form by providing details about your project.

Do you offer any discounts?

We may offer volume discounts for larger orders. Please contact us to discuss your specific needs.

Do you offer pre-built crates, pallets, and skids?

We primarily focus on custom-built solutions. However, we do offer a limited selection of standard pallet sizes. Feel free to contact us to discuss your requirements.

Do you deliver?

Yes, we offer delivery within a 200-mile radius of our Vass, NC location. Delivery fees may apply – please inquire for a quote.

What are the benefits of custom crates vs. cardboard boxes?

Custom crates offer superior protection for delicate or heavy items during transport. They are also reusable, making them a more sustainable option.

Are your skids strong enough for heavy machinery?

Absolutely! We design and build custom skids using high-quality hardwoods or softwoods to ensure they can handle the weight and stress of heavy machinery.

What payment methods do you accept?

We accept all major credit cards, checks, and bank transfers.

Still have questions?

If you couldn’t find the answer to your question here, please don’t hesitate to contact our friendly team by phone at 910-245-4001 or email us at Email: carolinacrate@pagccp.com. We’re happy to help!